Assistant Manager, Sales & Team Development

Jersey City + Summit, NJ

The Assistant Manager, Sales & Team Development is a key leadership role focused on driving sales performance, mentoring and developing the sales team, and deepening community engagement. This role blends sales strategy, team mentorship, operations, and community engagement, helping create a thoughtful and high-performing customer experience in both retail stores and online.

Sales Responsibilities Include

• Track daily and monthly sales goals, communicating the status with senior team members through weekly emails and in-person touch points
• Identify key product categories and create weekly selling strategies and talking points
• Guide Sales Associates to execute plans and maintain a customer-first approach
• Lead team selling efforts and coach associates to improve performance and confidence
• Collaborate with the Manager on seasonal sales campaigns, promotions, and KPI tracking
• Act as the go-to mentor for Sales Associates, offering coaching, training, and guidance
• Deliver exceptional customer service, modeling behavior for the sales team
• Assist with online store management and inventory updates, driving sales through a cohesive approach between the in-store experiences and online shopping
• Identify opportunities to improve sales performance, team efficiency, and customer experience through thoughtful initiative and problem-solving
• Analyze sales trends, customer feedback, and product performance to help inform merchandising and selling strategies

Team Development Responsibilities Include

• Provide ongoing feedback to team members and support their development
• Assist with onboarding and training of new hires
• Maintain clear communication across both locations
• Develop community relations to help develop the shop’s events and local partnerships
• Collaborate with Manager to head the shop’s Corporate Gifting Programs, from client engagement to fulfillment
• Represent the store at external events or collaborations as needed

Daily Operations Responsibilities Include

• Maintain a positive and upbeat environment through interpersonal skills like customer engagement and team collaboration, as well as store aesthetics like music, cleanliness, and organization
• Troubleshoot customer issues and ensure satisfaction in real time
• Take ownership of floor coverage, task delegation, supply lists, and daily rhythm
• Work with Manager to manage inventory, assembling orders of core products and providing feedback on bestsellers and customer requests
• Ensure opening and closing procedures are executed thoroughly
• Support product storytelling and cross-selling to drive average transaction size
• Maintain visual presentation across the sales floor, including mannequins, tables, and seasonal displays
• Support the Assistant Manager, Visual & Merchandising with larger rollouts
• Ensure new product is styled and placed with intention and urgency
• Assist with receiving, tagging, restocking, and store-to-store transfers
• Implement and monitor loss prevention standards
• Maintain a regular presence in both locations, based on scheduling and training needs

Who You Are

• You understand that great selling is rooted in connection, curiosity, and trust and you’re energized by selling and even more energized by helping others grow their confidence on the sales floor
• You lead from the floor, not from the sidelines — your team sees you doing the work, and that sets the tone
• You think in goals — whether it's a daily target or a seasonal campaign, you know how to break it down, rally the team around it, and track what matters
• You're the kind of communicator people actually want to hear from — clear, consistent, and timely
• You care about developing people, not just hitting numbers — you give feedback that lands, and you follow through when you say you will
• You're plugged into the community and energized by it — you see local relationships, events, and partnerships as a real part of what makes a shop like this thrive
• You move fluidly between big-picture strategy and the day-to-day details without losing steam on either end
• You stay calm when things get messy and bring solutions, not just problems
• You're flexible and available for evenings, weekends, and holidays as the business needs
• You thrive in an evolving small business environment where priorities can shift quickly and no two weeks look exactly the same
• You're able to stand for extended periods of time and lift up to 30 pounds

Apply

To apply, please send your resume and a short introduction to hello@shopkanibal.com or apply through our Employee Application Form below.

Kanibal + Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds, experiences, and identities to apply.